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TUESDAY AFTERNOON AND EVENING, April 28, 2026
2:00-5:30 PM Ybor City Innovation Tour, including supplies warehouse, community garden, food pharmacy and Tampa General Hospital (TGH) Innovation Center: hospital-at-home mock-up & patient room of the future.
5:30-7:30 PM Reception at TGH Innovation Center
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WEDNESDAY, April 29, 2026
Sessions at Tampa General Hospital
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WEDNESDAY EVENING, April 29, 2026
6:00-8:30 PM Reception and Dinner
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THURSDAY, April 30
Sessions at Tampa General Hospital
Conference concludes at 4:30 PM
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Session Topics and Activities
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Keynote
TGH's CEO John Couris explains how their evidence-based AKTiVe model - Authenticity, Kindness, Transparency, Vulnerability - guides TGH's leaders in their quest for excellence
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Support Services and Finance
TGH's SVP Finance demonstrates how support services leadership impacts the bottom line
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Tours
Taneja Tower (13-story surgical, neuroscience, and transplant tower under construction); command center; hurricane barrier; supplies warehouse; TampaWell community garden and food pharmacy; hospital-at-home mockup; patient room of the future; food service kitchen; unattended retail
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Innovations in Practice and in Development
Presentations of what systems are doing in their quest to apply new ideas to daily operations in EVS, food and nutrition, laundry & linen, security, transport, and more
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Collaborative Problem Solving
Group sessions in which attendees work together to solve problems they face
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Support Services Grand Rounds
Attendees are invited to participate in Tampa General grand rounds meeting focused on support services.
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Patient Experience
Advances in driving patient satisfaction, from the basement to the bedside
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Using Dashboards and Benchmarks to Your Advantage
Moving from defense to offense
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Support Services Shorts
Back by popular demand. Presenters have no more than five minutes to tell about a project.
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From the Front Line
Support services associates share their perspectives on the quest for excellence.
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Open Forum
Attendees submit their management challenges to the group for a facilitated discussion of possible solutions.
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Networking
Plenty of time to connect with your peers. Group problem-solving workshops.Two offsite receptions and one dinner. All sessions and activities are in-person.
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