COVID-19 Resources for Members


HSSF organized a series of webinars for members in which support services leaders discuss actions they are taking to combat COVID-19.

 Webinar Title/Description  Date/Time Link to Registration/Recording

COVID Lessons for Hospital Design. Recorded presentation by architects and designers from NBBJ and WSP who are working on a new hospital at Atrium Health. Discussion follows.

Friday, March 12, 2:00-3:00 EDT Recording and slide deck

Lessons of COVID: Start, Stop, Continue. Panel discussion during 2020 HSSF Executive Conference. Participants discussed impacts of COVID on operations using start-stop-continue retrospective framework. Panel Moderator: Jeff Wickham, Managing Director, HSSF. Panelists: Mila Henn, MBA; VP Operations, New York-Presbyterian (Retired), Norm Lantz, MBA, CHFM; Senior Director, General Services, UCLA Health, Dan Lehman, Vice President Operations, Support and Professional Services, University of North Carolina Hospitals.

Wednesday, Oct 28, 1:25-2:00pm EDT Recording
Reopening at New York-Presbyterian. Three New York-Presbyterian executives — Mila Henn, Interim VP Support Services; Kurt Strauss, VP Support Services; and Ben Huang, Director Supply Chain — shared how they are applying what they've learned to new protocols for managing support services and supply chain as they move from the “acute" to “renewal" phase of operations. Topics discussed included strategies for sourcing and stockpiling PPE and engaging employees. Monday, June 1, 12:00-1:00pm EDT Recording and Slides
After the Surge. Dean Caruso, Executive Director, Support Services & Sustainability, Yale New Haven Health, and John Krolicki, Vice President Facilities & Support Services, University of Pittsburgh Medical Center, spoke about transitioning to managing COVID+ and NON-COVID operations simultaneously. Tuesday, May 12, 12:00-1:00pm EDT Recording

How MedStar Health is Managing Environmental Services and Laundry & Linen for COVID-19. Sean Shapert, Vice President EVS & Laundry and Linen, and Kevin Mell, System, Director Laundry & Linen, spoke about changes they've made in the two departments across this 10-hospital system.  Monday, April 13, 2:00-3:00pm EDT

Recording and Slides

How UCHealth is Rolling Out COVID-19 Support Services Initiatives Across the System. Rob Portwood, Vice President Support Services, UCHealth in Colorado, shared what the 12-hospital system is doing to roll out initiatives uniformly and quickly, including EVS, valet & parking revisions, patient transport, laundry & linen, food & culinary structure, systemwide non-clinical staffing redeployment, PPE reprocessing and staff assistance programs. Tuesday, 
April 7, 12:00-12:45pm EDT

Recording and Documentation 

How COVID-19 Is Impacting How We Manage Food and Nutrition Services. Maggie Stefanek, Senior Director Enterprise Food and Nutrition Services, Cleveland Clinic, and Frank Vivolo, Senior Director Support Services, NewYork-Presbyterian/Queens described actions taken and joined other participants as they shared their practices and asked questions.  Wednesday, April 1, 12:00-12:45 EDT 


Use of UV-C to Sanitize PPEGary Colpaert, VP Clinical and Support Services, and Gunner Lyslo, Founder and CEO, Surfacide, LLC, spoke about the program now in place at Froedtert in Wisconsin.  Monday, March 30 3:00-3:45 EDT

Recording and Documentation

COVID-19 Preparations Being Taken by Christiana Care Health System. Jeff Benyo, Director of Safety and Emergency Management and Ed Durst, Emergency Management Coordinator shared their system-wide COVID-19 preparations and actions.  Tuesday, March 24 12:00-12:45pm EDT 




Vaccine Hesitancy Resources

Articles by experts and videos by media stars. Especially useful for addressing hesitancy among front-line workers of color.

Tactics for Dealing with the PPE Shortage

Here's a link to a collection of articles with tactics for dealing with the PPE shortage. If you have an article or comment to add, please email Jeff Wickham or Carrie Kuempel.

Results of Quick Poll: Engaging Staff During COVID-19

HSSF asked support services leaders what they're doing to maintain morale. Read a summary of results.

Online Forums

We have a few online forums going in which you can post a question or respond to someone else's about practices surrounding COVID-19 actions. Topics to date include the PPE shortage and changes in food and nutrition management. Don't be bashful about posting. Please take five minutes to help your peers by posting a response to questions there. Your comment might help someone, so give it a go. To use this feature, log in at the Member Portal, and go to Online Forums, then Connect With Your Peers. Don't forget to subscribe to the topic to be notified by email of new posts. 

As COVID-19 cases rise, and your focus turns from planning to execution, we're pulling for you. Don't hesitate to contact Jeff Wickham or Carrie Kuempel if there's anything HSSF can do to help.